Refund and Returns Policy

At Tully’s Corner, we want you to be happy with what you buy from us. If something’s not right, we’ll do our best to sort it out quickly and fairly.

We follow Australian Consumer Law, which means you have rights when products are faulty or not as described.

Change of Mind

We don’t offer refunds, exchanges or credits for change of mind, including when:

  1. – you no longer want the item
  2. – you chose the wrong item, or
  3. – you’ve found the item cheaper somewhere else.

If there’s a problem with the product itself (for example, it’s faulty or not what you ordered), this is different.

Items We Usually Can’t Take Back

Because of health, safety and practical reasons, we normally can’t accept returns (unless there’s a genuine problem with the product) for:

  • – Perishable or temperature-sensitive items (fresh produce, chilled or frozen items, ready-to-eat food etc.)
  • – Opened food or drink
  • – Personal or hygiene products that have been opened
  • – Gift cards or vouchers
  • – Custom or special orders made just for you

If any of these items are faulty or not as described, please talk to us — we’ll still do our best to help.

If Something Is Faulty, Damaged or Not What You Ordered

If an item is:

  • – faulty
  • – damaged
  • – unsafe, or
  • – different to what you ordered or what was advertised

please let us know as soon as you can.

We may ask for:

  • – your proof of purchase (receipt, tax invoice or bank statement)
  • – a short description of what’s wrong
  • – photos of the product and packaging (if you have them)

Depending on what’s happened, we may:

  • – repair the item (where that makes sense)
  • – replace it
  • – give you a store credit, or
  • – give you a refund to your original payment method

We might need the product back so we can check it or send it to our supplier.

How to Get in Touch About a Refund/Return

You can contact us:

Please include:

  1. – Your name and contact details
  2. – Your tax receipt or transaction details (including the total transaction amount associated with the item(s))
  3. – When you bought the product
  4. – What you bought
  5. – What’s gone wrong
  6. – Any photos (if you can attach them)

In-Store and Online Purchases

This policy applies to purchases: